Shipping policy
Shipping Policy
Thank you for shopping with Eat Naturals. We are committed to delivering your order safely and on time. Please read our Shipping Policy below.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation or order placement.
- Orders are processed Monday through Saturday, excluding public holidays.
- Once your order has been shipped, you will receive a confirmation message or email with tracking information (if available).
Shipping Time
Estimated delivery times are:
- Major cities: 2–4 business days
- Other areas: 3–7 business days
Delivery times are estimates and may vary due to weather, courier delays, holidays, or other unforeseen circumstances.
Shipping Charges
Shipping charges are calculated at checkout unless we are offering a free shipping promotion.
Any applicable delivery fees will be clearly displayed before you complete your purchase.
Order Tracking
If tracking is available for your shipment, you will receive the tracking details after your order has been dispatched.
Delivery Information
Please ensure that your shipping address and contact number are accurate when placing your order.
We are not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Failed Deliveries
If a package cannot be delivered because:
- The shipping address is incorrect,
- The recipient is unavailable,
- The package is refused,
the customer may be responsible for any additional shipping or redelivery charges.
Damaged or Lost Shipments
If your order arrives damaged or you believe it has been lost during transit, please contact us within 48 hours of the expected delivery date.
Please include:
- Your order number
- Photos of the damaged item (if applicable)
- Photos of the packaging
We will work with the shipping carrier to resolve the issue as quickly as possible.
International Shipping
Currently, Eat Naturals ships only within Pakistan.
If international shipping becomes available in the future, this policy will be updated accordingly.
Contact Us
If you have any questions about shipping or your order, please contact us:
Eat Naturals
Email: eatnaturals.sales@gmail.com
Phone: +92 3350447774
Business Hours: Monday–Saturday, 9:00 AM – 6:00 PM