Refund policy
At Eat Naturals, we prioritize the quality, freshness, and safety of our food products. Due to hygiene and food-safety reasons, opened food items cannot be returned or exchanged.
Order Cancellation & Doorstep Return
If you change your mind or no longer wish to receive your order, you may cancel the order and return the unopened parcel to the delivery person at your doorstep. Once the parcel has been accepted and opened, it cannot be returned.
Damaged, Incorrect, or Spoiled Items
If you receive a damaged, incorrect, leaking, or spoiled product, please contact us within 24 hours of delivery. Send us your order details and clear photos/videos of the product and packaging so we can review the issue and provide an appropriate resolution.
Eat Naturals
Email: eatnaturals.sales@gmail.com
Phone: +92 3350447774
Business Hours: Monday–Saturday, 9:00 AM – 6:00 PM
Note: If you sell food, supplements, or other consumable products, it's common to state that opened or used items cannot be returned for hygiene and food safety reasons. Adjust the policy to match your actual business practices and the consumer protection laws that apply in the countries where you sell.